Refund policy
RETURNS & REFUNDS POLICY
Thank you for your purchase.
We are a small independent publisher and greatly appreciate your support. Please review the book description carefully before placing your order.
As a consumer within the European Union, you have the right to cancel your order within 14 days of receiving your book, without giving any reason.
To exercise your right of withdrawal, you must notify us within 14 days of delivery by filling in the contact form.
The book must be returned within 14 days of your cancellation notice.
Eligibility for Returns
To qualify for a refund, the book must:
- Be returned in its original condition;
- Be free from damage, markings, or excessive handling;
- Include any original packaging where applicable;
- Be accompanied by proof of purchase.
Customers are responsible for the cost of return shipping unless the item is defective, damaged, or incorrect.
Return Address
Return instructions and the return address will be provided after your return request has been approved.
Books returned without prior notification will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery by filling in the contact form.
Please include photographs of the issue so we can assess the situation and arrange a replacement or refund where appropriate.
Refunds
Once we have received and inspected the returned book, we will notify you of the outcome.
If approved, your refund will be issued to the original payment method within 14 days of receiving the returned item.
Please note that your bank or payment provider may require additional time to process the refund.
Non-Returnable Items
The following items cannot be returned:
- Personalized or signed copies made specifically for the customer;
- Digital products or downloadable content
If you have any questions regarding returns or refunds, please contact us by filling in the contact form.